Before you hire a company that uses a general technician to service copiers, we recommend looking into things with greater depth. Normally, you do not want to avoid hiring a technician without specialization because their knowledge will only be skin deep. As they say, a jack of all trades but a master of none. That is what you get when you hire a general technician to service your copier.
With a specialized technician, you receive someone with highly specific knowledge about a certain brand. At our copier company, we have Xerox authorized technicians who help to service our customers. Every brand and copier model will differ in how it should be repaired. Considering you have hundreds of choices and a dozen brands to choose from, a general technician will have less competence at helping you navigate the intricate repairs related to your specific brand.
Looking to minimize downtime? With a Xerox authorized technician, they have dedicated their services to repairing copiers within the Xerox brand. That means that they will have faster knowledge about how to repair a copier quickly to keep your business running.
Finally, specialized technicians will more than likely have the parts on hand over having to order them, which can take up to several days.