What does the Xerox Total Satisfaction Guarantee entail? First, if you do not feel satisfied with the performance, Xerox will either repair or replace the equipment without charging the customer. If you choose to replace the equipment, you will be given a model with similar features and capabilities.
The people at Xerox have a commitment to total satisfaction and providing customers with the highest quality for designs, services and manufacturing. Oftentimes, the company measures their success based on the Total Customer Satisfaction Guarantee. Talk is cheap, however, and we can understand your caution. A testimony to this fact is that Xerox won the Malcolm Baldrige National Quality Award, and they are a Fortune 500 company.
This guarantee will last for three years from the delivery of the equipment. The guarantee goes into effect when you buy from directly from Xerox or a Xerox dealership. Interested in learning more? As a Xerox dealership, we have the qualifications to answer questions about this wonderful copier brand. We can assist customers with receiving the best services and products in the industry. We confidently sell Xerox products knowing how good they are.